Even if you have skills in persuasion and through that you can sell the most expensive goods, it's different with the hard agent, especially...
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How to deal with the hard agent?
In the next line, we will detail how to deal with the hard agent:
#" Listen carefully
Listen carefully to the client ' s problem and pay attention to all the details to determine the cause of emotions, sometimes we consider ourselves to be interested, but in these difficult situations we may not be able to focus on some details of tension; so, when we argue, you must focus only on the problem.
Be positive and wise
Agents have shown that you are sympathetic to him and his problem. Be positive to yourself and in your mind, so that you can deal with the situation and try to express your opinion without provocation or harassment of the client. This is the best [% customer experience] (https://ar.wikipedia.org/wiki/%D8%8A.D.8%8%D.84%D.D.
I understand the client's position.
Make sure you understand all aspects of the problem, and ask appropriately why he's angry. Because if you start answering or defending yourself or the company based on a false understanding, you will aggravate the client's anger and increase his aggression more. It does not show that you cannot solve his problem, and it feels less about you and the company to appoint an unqualified person to solve problems and deal with clients.
Control your feelings
It's not a personal problem with you, it's not a neutral attitude, it's not like you're gonna have to be a professional, but you're gonna have to be a cop, and you're gonna have to stay calm, and you're gonna have to take a little bit of trouble, and you're gonna have to take a little bit of trouble, and you're gonna have to do a little bit of a little bit of a little bit of trouble.
Solving the problem is the best way to deal with the hard agent.
Try to find a solution that would satisfy the client by offering a discount or a gift if it was within your means, or an alternative solution to show your good faith, you have to ask the client what solution is required to solve his problem, and you must remain calm and in a proper manner to speak, because he may not be willing to accept any practical solutions, always return to the documented papers if the client has a problem of procurement, and if he complains about an order that has already been agreed and has been placed on the contract. 88% - 88% - 88% - 88% - 8% - 8% - 8% - 8% - 8% - 8% - 8% - 8% - 8% - 8% - 8% - 8%
Take a break after the problem is solved.
After solving the problem or at least after calming down the client and all the parties, take some time to breathe air, drink a glass of water to calm your mind, wash your face with cold water, or do what's right with you, the important thing is to give yourself time to calm down after the battle, try to forget the situation, it's natural that after the fights you've been through, you're trying to deal with one of your friends or your family, which might make you feel uncomfortable again, and make it difficult to solve your mental illness and nerves.