What Is Cash Deposit?
Cash deposit is a wallet funding method that allows customers to add money to their Trinavo store wallet by physically depositing cash at a designated branch, office, or authorized collection point. This method bridges the gap between cash-based economies and digital commerce, ensuring that customers who prefer or rely on cash are not excluded from the online shopping experience.
Key Features
- Cash-friendly: Serves customers who do not have bank accounts, cards, or digital wallets, making e-commerce accessible to a broader audience.
- Simple process: The customer visits a designated location, provides their wallet reference or order details, and hands over the cash amount.
- Flexible amounts: Customers can deposit any amount within the store's configured limits, allowing them to pre-fund their wallet for future purchases.
- No banking fees: Since cash deposits bypass the banking system, customers avoid transfer fees and processing charges associated with other funding methods.
- Immediate confirmation: Once the merchant or branch operator verifies the deposit, the wallet balance is updated promptly.
How Trinavo Handles Cash Deposits
Cash deposit in Trinavo is a manual (offline) wallet funding method, not an automated checkout gateway. Every payment is reviewed by a person before funds are released:
- The customer deposits the cash at the branch or collection point the store designates for this method.
- The customer submits a wallet deposit request from their account, choosing Cash Deposit, entering the amount and currency, and attaching a photo of the cash deposit slip as proof.
- The request is held as pending and the store's admins are notified automatically. Stores can limit how many pending requests a customer may keep open at once.
- An admin verifies and approves the request from the admin panel after checking the deposit slip against the funds received - or rejects it with a reason, which notifies the customer.
- The wallet is credited with the net amount after any configured deposit fee, converted to the store's base currency, and is ready to spend at checkout.
Supported Regions and Currencies
Cash deposits can be configured for any region where the merchant operates physical branches or has partnerships with collection agents. The currency accepted depends on the local currency of the branch location. This method is particularly popular in the Middle East, North Africa, and South Asia, where cash remains a dominant form of payment.
Why Offer Cash Deposits on Your Trinavo Store
In many markets, a significant portion of the population remains unbanked or underbanked. Offering cash deposit as a wallet funding option removes a major barrier to entry, allowing these customers to participate in your online store. It also provides an alternative for customers who are cautious about sharing financial information online, giving them a familiar and trusted way to fund their purchases.
