Shipping Across the Emirates Without a Second Dashboard
Your store is connected to EMX. When an order is ready to go out, you send it to EMX from the same screen where you manage everything else, and Emirates Post takes it from there.
No second dashboard to keep open. No retyping a customer's name, phone number and address into another system. No wondering where a parcel got to.
What EMX Is
EMX is the delivery arm of Emirates Post, the national postal service of the United Arab Emirates, recently rebranded from the Emirates Post name many of your customers will still recognise.
Being the national postal operator matters for one practical reason: address coverage. EMX delivers to all seven emirates and reaches addresses across the whole country, including the ones private couriers treat as out of the way and either surcharge or refuse.
If your customers are spread beyond Dubai and Abu Dhabi, that reach is the difference between taking an order and turning it down.
What You Can Do
Send Orders With One Click
Open an order, choose EMX, and the shipment is created. The customer's details and address go across automatically from the order you already have.
You can also select a batch of orders and send them all at once at the end of the day, instead of handling them one by one.
Collect Cash on Delivery
Cash on delivery is still how a large share of customers in the UAE prefer to pay, and it is fully supported.
If an order has not been paid for online, your store tells EMX exactly how much to collect from the customer at the door. If the customer already paid on your website, nothing is collected. You never have to work out the amount yourself or worry about the courier asking for the wrong figure.
Print the Shipping Label
Print the waybill for any order straight from your orders screen, ready to stick on the parcel.
Emirates Post issues one standard label, sized to fit an ordinary thermal label printer, so there is nothing to configure. You can also choose whether the printout carries the label, the waybill, or both.
Follow Every Shipment Automatically
This is the part that saves the most time.
As soon as Emirates Post updates a shipment, your store finds out. An order moves to "In Delivery" when the courier collects it, and to "Delivered" when it reaches the customer. If a delivery fails or the parcel is returned to you, the order reflects that too.
You do not refresh anything or check a second website. Open your orders list and it is already correct.
See the Full Delivery History
Every update Emirates Post sends is kept on the order: created, picked up by the courier, out for delivery, delivered.
If an attempt does not succeed, the reason is recorded with it. When a customer calls to ask what happened to their order, the answer is on the screen in front of you.
You also decide what a failed attempt should mean for the order. Some deliveries are reported as unsuccessful and then tried again the next day, so you can either treat the order as failed straight away or leave it in delivery until the courier finishes trying.
Choose the Service That Fits
Pick the EMX service your account covers, from everyday parcel delivery through registered mail to express and same-day options, and set it once for the delivery method.
Cancel a Shipment You No Longer Need
If a customer changes their mind before the parcel is collected, cancel the shipment from your store. The order stays with you, and you can send it again later or with a different delivery method.
Once the parcel is already out for delivery, Emirates Post no longer allows it to be cancelled. Your store tells you that plainly instead of pretending the cancellation went through.
Addresses Are Matched for You
EMX delivers by emirate and district. Your store matches what your customer typed at checkout to the right place on Emirates Post's own map, in Arabic or English, so your customers keep filling in the address the way that feels natural to them.
Because emirate names get written so many ways, the matching is careful rather than clever. It will recognise Ras Al Khaimah whether it is written with a hyphen or without, and Abu Dhabi whether or not the word "Emirate" is on the end. What it will never do is guess: an address it does not recognise is never quietly sent to a neighbouring emirate.
If an address cannot be matched, you choose what happens. Set a fallback emirate and district so the order still goes out, or leave them empty and have the order held back for you to look at.
Getting Started
- Ask Emirates Post for access, at
[email protected]. They will issue a test key so you can connect and try it before committing to anything. - In your store, add a new delivery method and choose EMX (Emirates Post).
- Paste the key, pick the emirate and district the courier collects from, and save.
- Set a secret word of your own for status updates, then give the EMX team that word along with the link your store shows you, so delivery updates come back automatically.
- Press Test to confirm your store can reach Emirates Post.
Going live with real shipments needs a signed agreement with Emirates Post, which their team arranges with you once your testing is done.
Delivery Charges
You decide what your customers pay for delivery. Set your own shipping prices by area in your store, exactly as you do today, and keep charging free shipping above a certain order value if that is how you sell.
What Emirates Post charges you for the delivery itself is set by your agreement with them and settled on your invoice.
Who It Suits
EMX is a good fit if you sell in the UAE and:
- Your customers are spread across the emirates, not only Dubai and Abu Dhabi
- You ship to addresses other couriers treat as remote or will not cover
- Many of your customers pay cash on delivery
- You want customers to be able to track their order
- You would rather work with the national postal service than a private courier
If you sell in other countries, your store also supports other delivery companies, and you can run more than one delivery method side by side.