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Wallet Transactions

Purpose

View complete transaction history for all customer wallets. Track wallet credits and debits with details about amounts, balances, and transaction reasons.

Accessing Wallet Transactions

Click Modules → Wallet Management → Wallet Transactions

List View

Wallet Transactions List

The list displays all wallet transactions with transaction type, amount, and current balance information.

Table Columns

ID

  • Format: Number
  • Purpose: The transaction's own number, useful when you need to point support at one specific entry

User Name

  • Format: Text
  • Purpose: Customer who owns this wallet transaction

User Email

  • Format: Email address (hidden by default)
  • Purpose: Customer email address

Type

  • Format: Badge (Credit: green with +, Debit: red with −)
  • Purpose: Transaction direction (Credit = money added, Debit = money removed)

Amount

  • Format: Money value (color-coded: green for credit, red for debit, includes +/− sign)
  • Purpose: Transaction amount

Currency

  • Format: Text (3-letter code)
  • Purpose: The currency of the wallet this transaction belongs to

Balance Before

  • Format: Money value (hidden by default)
  • Purpose: Wallet balance before this transaction

Balance After

  • Format: Money value
  • Purpose: Wallet balance after this transaction

Reference Type

  • Format: Badge with label
  • Purpose: Transaction category (wallet_topup, order_payment, admin_adjustment, refund)

Reference ID

  • Format: Number (hidden by default)
  • Purpose: ID of related transaction (order ID, topup ID, etc.)

Description

  • Format: Text (truncated to 50 characters with tooltip)
  • Purpose: Reason for transaction

Created By

  • Format: Text (hidden by default)
  • Purpose: Who was behind this transaction. It shows you or a colleague when a wallet was adjusted by hand or a deposit or withdrawal was approved, and the customer when they topped up or sent a transfer. It is usually empty when the transaction happened on its own, such as paying for an order at checkout.

Date

  • Format: Timestamp
  • Purpose: When this transaction occurred

Row Actions

  • Edit: Change a transaction. Only offered on adjustments you made by hand; see the note below.
  • Delete: Remove a single transaction. You are asked to confirm first, and you are warned that the customer's wallet balance will be recalculated once it is gone.
  • Restore: Bring back a deleted transaction. Only on deleted rows.
  • Force delete: Remove a deleted transaction for good. Only on deleted rows.

Bulk Actions

  • Delete selected: Remove several transactions at once. You are asked to confirm first, and you are warned that the wallet balances of every affected customer will be recalculated.
  • Restore selected: Bring back several deleted transactions at once.
  • Force delete selected: Remove several deleted transactions for good.
  • Export: Export transaction data to Excel/CSV

Viewing Transaction Details

There is no separate detail page for a transaction. Everything is on the list itself:

  • Use the Column manager button to switch on the hidden columns: the customer's email, the balance before the transaction, the Reference ID and who was behind it
  • Hover a shortened description to read it in full
  • The customer, the currency, the balance after and the date are always shown

Transaction Types

Transactions are categorized by type:

Credit Transactions

  • Customer purchases refunded
  • Promotional credits
  • Manual admin adjustments
  • Wallet topups

Debit Transactions

  • Customer store purchases
  • Payment processing fees
  • Manual deductions
  • Chargebacks

Reference Types

Each transaction is tagged with its source:

Wallet Topup

  • Customer deposited money into wallet
  • Usually initial funding or prepayment

Order Payment

  • Payment for a store order
  • Related to specific order transaction

Admin Adjustment

  • Manual adjustment by administrator
  • Reason recorded in description

Refund

  • Order refund or return credit
  • Related to order transaction

Wallet Transaction Filters

Use filters to find specific transactions:

  • Type: Show only credits or only debits
  • Reference Type: Show one category of transaction
  • User: Pick one customer wallet by the customer's name and see only that wallet's transactions. A customer who holds wallets in more than one currency is listed once per wallet
  • Created At: Set a Created From date, a Created Until date, or both
  • Deleted records: Include transactions that have been deleted, or show only those

Important Notes

Manual Edits

  • Only transactions marked as admin_adjustment can be edited
  • Automatic transactions (order_payment, wallet_topup, refund) are immutable for audit trail integrity

Manual Creation

  • Manual transaction creation is disabled through the admin interface
  • Transactions are created automatically by system actions (orders, refunds) or through wallet management actions (Add/Deduct Funds)

Audit Trail

  • All transaction records are preserved for accounting and dispute resolution
  • Deletion should be done carefully as it removes audit history

Key Information

  • Read-Only Mostly: Transaction records are immutable audit logs
  • Automatic Recording: Most transactions created automatically by system actions
  • Manual Adjustments: Admins can create adjustment records with descriptions
  • Balance Tracking: Always shows balance before/after for reconciliation
  • Complete History: Transactions are kept for auditing, but they can be deleted if you really need to. When one is deleted, the customer's balance is recalculated from what is left.
  • Multi-Currency: Transactions store currency per wallet
  • Delete and Restore: A deleted transaction leaves the list but can be brought back with Restore. Only Force delete removes it for good (use carefully)

Configure wallet visibility in System Settings: