Skip to content

Order Activity

Purpose

Order Activity is the log of everything that has happened to your orders: statuses moving, items added or removed, quantities and prices changed, payment states flipping.

It is the screen for "who changed this order, and when?" A customer says they ordered three, the order says two, and this tells you whether someone edited it, when, and whether it was a person or the system.

It is read-only. Nothing here can be edited or deleted, which is the point of a log.

Accessing Order Activity

Click Modules → Orders & Sales → Order Activity

The Order Activity log, newest first, with the Source column

Reading the list

Column What it means
When the moment it happened, newest first
Activity what changed, in words
Type which kind of change. See below
Order the order it happened to
User who did it, when it was a person
Source User or System

Source is the column that answers the awkward question. User means a person in the admin panel did it. System means the store did it on its own, for example a status moving because a payment was confirmed.

Types of activity

  • Order Status - the order moved between statuses
  • Payment Status - paid or unpaid changed
  • Fulfillment - delivery progress
  • Item Added, Item Removed - a line was added to or taken off the order
  • Item Qty Changed, Item Price Changed - a line was edited
  • Item Variation Changed - a size or colour was swapped
  • Order Field Changed - something on the order itself, such as the address

Filtering

  • Type and Source narrow to a kind of change
  • Order takes an Order ID, which is the fastest route when you are chasing one order
  • Date range, with From and To
  • Last 24 hours as a one-click shortcut

How this differs from the other logs

Three screens look similar and answer different questions:

  • Order Activity (this one) covers changes to orders
  • Stock History covers changes to quantities
  • Activity Log covers everything else an admin changes, such as products, categories and settings
  • Orders - the orders being logged
  • Payments - the payments behind the payment-status entries
  • Activity Log - the wider admin audit trail