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My Account

Purpose

My Account is about your relationship with Trinavo, not about your customers: what plan your store is on, what it costs, the domain it answers on, and the extras you have bought.

It sits at the top of the Modules panel because it is the group you need when something is switched off and you are trying to work out why.

My Subscription

Click Modules → My Account → the first entry.

The entry renames itself to match your situation: Upgrade Plan when there is a better plan available, My Subscription when you are on one, and Renew Subscription when yours has lapsed. It is the same screen.

Here you can see what your store is on, what it includes, and what a different plan would add. Manage Subscription takes you to the billing side.

This is the screen that answers "why can I not create a supplier / open the register / publish a landing page?" Several features in the manual note that they need a plan: this is where you check and change that.

Add-ons

Click Modules → My Account → Add-ons

Extras bought on top of your plan, rather than by moving up a whole tier.

Domain

Click Modules → My Account → Domain

Your store's own web address. By default a store answers on a Trinavo address; this is where you attach a domain you own instead.

This screen is limited to super-admin users.

Partner Program

Click Modules → My Account → Partner Program

Earn by referring other stores to Trinavo.

Do not confuse this with Customer Referrals, which is the programme your customers use to refer their friends to your store. This one is about referring shop owners to the platform.