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Tidio Live Chat

What It Does

Add a Tidio live chat and AI chatbot widget to your store. Tidio lets you chat with visitors in real time, automate responses with AI-powered chatbots, and manage all conversations from one dashboard.

When to Use It

Enable this plugin if you want to:

  • Chat with store visitors in real time
  • Use AI chatbots to answer common questions automatically
  • Reduce response time and improve customer satisfaction
  • Capture leads and convert visitors into customers
  • Provide 24/7 automated support

How It Works

A Tidio chat widget appears on your store pages. Visitors can click it to start a conversation with you or an AI chatbot. You manage all conversations from the Tidio dashboard or mobile app.

Setup Instructions

Step 1: Create a Tidio Account

  1. Go to tidio.com and sign up
  2. Follow the setup wizard to configure your chat widget
  3. Customize the widget appearance to match your store

Step 2: Get Your Widget Script

  1. In your Tidio dashboard, go to Settings > Installation
  2. Copy the JavaScript widget code — it looks like this:
<script src="//code.tidio.co/your-unique-code.js" async></script>

Step 3: Add It to Your Store

  1. In your store admin, go to System Settings > Plugins
  2. Find the Tidio card
  3. Click Configure
  4. Enable the plugin using the toggle switch
  5. Paste the script into the Tidio Script field
  6. Click Save

Configuration Fields

Enabled

Type: Toggle Description: Turn the Tidio widget on or off

Tidio Script

Type: Textarea Required: Yes Description: The complete Tidio widget script code from your Tidio dashboard

Example:

<script src="//code.tidio.co/zrrqz4ecs7mne7yyejofglu4zwk4jtrx.js" async></script>

Features

Live Chat

Chat with visitors in real time from the Tidio dashboard or mobile app. See who is browsing your store and start conversations proactively.

AI Chatbots

Set up automated chatbot flows to handle common questions like shipping, returns, and product availability — even when you're offline.

Visitor Tracking

See which pages visitors are browsing, what's in their cart, and their browsing history to provide personalized support.

Multi-Channel

Manage messages from your website, email, and Messenger all in one place.

Best Practices

Widget Customization: - Match the widget colors to your store branding - Set a welcoming greeting message - Add your team photo for a personal touch

Chatbot Automation: - Create chatbot flows for FAQs (shipping, returns, sizing) - Set up an away message for off-hours - Use chatbots to collect visitor emails

Response Time: - Respond to live chats quickly - Use the Tidio mobile app to reply on the go - Set up notifications so you don't miss messages

Troubleshooting

Widget not appearing? - Make sure the plugin is enabled - Verify the script is pasted correctly (complete <script> tag) - Clear your browser cache

Chat messages not received? - Check your Tidio dashboard notification settings - Make sure you're logged into your Tidio account - Verify your Tidio plan is active